Customer Service

Nobody likes taking their car to the repair shop. Your car is broken, it’s going to cost money to fix it and if you don’t have a shop you use frequently you have to depend on some guy you’ve never met to be dependable and honest.  It’s a very uncomfortable situation and nobody understands that more than we do. It’s our goal to take as much of the burden off of you as possible and get your car fixed.  The right way.  The first time.  Period. We genuinely care about our customers and want to make an otherwise unpleasant situation as friendly as possible. To make sure we succeed in our goal of providing the best customer service you’ve ever experienced we need a few things from you.

1. We need as much information about your car and problem as possible

Today’s automobiles are complex machines with a lot of moving parts and a lot of potential for failure. We use the best diagnostic equipment on the market but unfortunately there is no magical machine that can plug in to your car and tell us exactly what’s going on. We’ll need as much information as you can provide to pin-point the failure and get it corrected the right way the first time.

When you first come in, your service writer will take some basic information such as your name and phone number and ask you what problem(s) you’re experiencing. After that, they may ask some questions more specific to the symptoms you’ve already explained. They may even ask you to speak with the technician that will be working on your vehicle. Please don’t be intimidated and don’t worry if you don’t have an answer for all of their questions. Just think of them like a car doctor and they’re trying to get as much patient history as possible before they begin testing.

Think of us like a car doctor. We like to gather as much relevant patient history as possible before we begin testing or treating the patient.

2. Ask as many questions as it takes for you to fully understand our process

Misunderstandings and miscommunication can lead to an unhappy experience all around and that’s the last thing we want for our customers. We promise to do our very best to explain to you what we’re doing to solve your problem and, more importantly, why we’re doing it. You’re welcome to ask to speak directly to the technician that’s working on your car if you’d like. They get a little dirty but they don’t bite. If all else fails ask us to save your old parts (if there are any). We will be happy to show you why they needed to be replaced. Our technicians never replace a component unless they can prove it was malfunctioning.

We want to make sure you understand what we’re doing and why we’re doing it.

3. Be patient with us as we diagnose and repair your vehicle

We guarantee you that we want your car back in your hands just as badly as you do but we also want to make sure we do the best possible job for you. Please don’t ask us to give you an on the spot diagnosis. Most of the time all anybody can give you before running a full diagnostic is an educated guess and we’re not in the guessing business. Guessing costs both the customer and the shop time and money and it’s just bad business. We’d much rather take the appropriate amount of time to diagnose and repair your vehicle the right way the first time. With that having been said, most standard maintenance and repair orders are filled on the same day the vehicle is brought in. Also, if you have a specific deadline when you have to have your car back tell us at intake. If we don’t think we can meet your goal we’ll tell you right away so you don’t get stuck without your vehicle when you need it. If we agree to meet a deadline, we will do everything humanly possible to do so.

We want to fix your car the right way the first time. If you have a deadline tell us and we’ll do everything in our power to meet it.

4. Give us feedback

Last but not least, feel free to let us know how you feel about our service. If there’s something we need to improve upon, tell us. We truly want every customer that walks through our doors to know how much we care about them and their vehicle and the only way for us to improve is to accept constructive criticism when we make a mistake. On the other hand if you’re happy with something we did for you, tell us so we know to keep doing it. More importantly, tell your friends so they can receive the same amazing service you did!

Let us know what we did right and what we need to improve on so we can make your experience better next time.
Automotive Services
  • Starter
  • Alternator
  • Automotive Battery
  • Fuel Pump
  • Engine Performance
  • Power Steering Pump
  • Water Pump
  • Wheel Bearing
  • Electrical Repairs
  • Aftermarket Accessories
  • Exhaust Manifold
  • Vehicle Inspection
  • Automotive Heater Repair
  • Computer/Module Replacement
  • Shocks, Struts & Springs
  • Air Suspension
  • Ball Joint
  • Tie-rod End
  • Rack & Pinion Steering
  • Idler & Pitman Arm
  • Leak Repair
  • Vacuum Leak
  • Oxygen Sensor
  • Catalytic Converter
  • Timing Belt
  • Head Gasket
  • Air Conditioning Service & Repair

Contact Us

Parkhill Exxon Auto Repair Center
3320 John F Kennedy Blvd
North Little Rock, AR 72116

(501) 753-8721

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